May 22 Glider status update.

[Mercury]

Important:
Using Glider 1.6.0 is not safe right now. We do not recommend anyone use Glider older than 1.6.1 Beta RC1 until this thread is updated.

Thursday, May 22
The beta looks good after the first minor bug was fixed - if you want to give RC1 a spin, head over to the beta forum. We should go to production on this version tomorrow morning.

Wednesday, May 21
I just want to post a quick status update, since there are a lot of questions and information/misinformation floating around. I don't like to share too much info, but you guys need to know some stuff.

1) There was definitely software detection, patched in at 2.4.2, not in Warden. If you used Glider or InnerSpace between the 13th and 20th of this month, there's a very good chance your account was closed. If you haven't used either tool since then, your account should be fine. Some people will claim otherwise. Be leery of such claims, as there could be other factors at play like IP address lookups or general bullshit.

2) We're working on changes to Glider here for the current method and should have something beta-able late tomorrow. We hate to beta something like this, but the driver changes are fairly big, so there's a greater chance of blue screens or other ugliness. As normal, the beta is limited becase we want to avoid crashing your computers, not bans - if we weren't sure about safety, we wouldn't beta it at all.

3) We're also working quite a bit on the patch process to prevent this kind of action from slipping through again. We do our best at patch time, but it's a big app and we are human - looking back, I can see a lot of ways this could have been caught if I'd known at the time. If there's anything positive to come from this, it's that we always secure the process much tighter here in such times to prevent the same thing from working twice.

4) I don't know the exact rules for cross-IP or cross-contact banning, since that all happens server-side. Some people reported losing a bunch of accounts on a single IP, even though they only had Glider/ISX loaded with one. Some people didn't. It's not all that important, honestly, since it's nothing we can manipulate. Just keep in mind any theories or guesswork on the topic are exactly that. Fun to guess, not fun when some dumbass asserts his opinion is 100% truth.

5) Elite sub time will be extended, which is easy if you have a cc sub or you're on a 60/120-day. If you have a PayPal sub, your expire date will move out, but we can't change PayPal's bill date. So the best way to cash in those extra days is cancel the PayPal sub and re-up via the normal credit card here. When you do that, we only bill the cc at the sub's expire date, so it'll automatically move the bill date to the right time.

6) I'll have more info tomorrow.

7) Quick edit: no, this is not related at all to the legal action. Just a very unfortunate part of being in this business.

Also, Lax's notes are also a good read, here: http://onwarden.blogspot.com/

Tuesday, May 20
We're looking at things and making some real progress, but the bottom line is that you should not use Glider now. We will update this thread and the one in General (Members) as new information becomes available.